How do I know my order been accepted? Once your order has been received and accepted, you will receive an email confirmation with an estimated delivery time. In cases where an order is not accepted, you will be notified immediately of this. If you do not receive any confirmation of order status, then there may have been an issue with your order. Please, don’t hesitate to contact the takeaway directly, or failing that reach out to our customer service team. Alternatively, navigate to the order tab by selecting ‘My Account’ and you can see the live status of your order. How can I cancel my order? If you have not yet confirmed your order and made payment, just empty your basket or log out, and your order will not be processed. If you have already placed your order and made payment, please contact the takeaway directly as soon as possible, just so they know not to prepare your cancelled order. Once you’ve done so, please send us an email notifying us of the cancellation at orders@fresh-eats.co.uk. This way, we can ensure that you get your refund as quickly as possible. How do I get in touch with Fresh Eats? You can reach out to us by messaging our Facebook page @FreshEatsUK. Alternatively, you can email us on orders@fresh-eats.co.uk. You’ll be able to reach us 9am until 11pm 7 days a week. Merchants can also call us on 01617103604 and 07525923306 How do I join Fresh Eats? Joining Fresh Eats is free, quick and easy as a customer. It will only take a few moments of your time via the website or if you download the Fresh Eats app. For Merchants, simply email us at orders@fresh-eats.co.uk and we will be in touch as soon as possible to arrange your set-up. How do I pay for my order? You can use UK debit or credit cards online via the website or the downloaded Fresh Eats app. We also take PayPal payments. I’m having trouble with making my payment? Some payment issues may be solved simply by clearing your browser’s cache or switching to a different browser. You may also want to try alternative payment methods where possible. Some payment issues may arise because the transaction hasn’t passed our security checks or those of your provider. You may need to contact your provider directly in such cases to make sure you have available funds, or that they are not rejecting your payment for other reasons. If you are unsure of how to resolve this issue still, perhaps contact a member of our customer service team via email, and we’ll see if there’s anything we can do our end. My food didn’t arrive. What should I do? Oh no! If you can't get in contact with the takeaway providing your food and find a resolution then please, contact our customer service team straight away on orders@fresh-eats.co.uk, and we’ll be able to assist you in getting to the bottom of this. Please make sure to quote your order confirmation number/email when doing so. My order was cancelled and I’m awaiting a refund. How long might this take? If you have paid for your order already and used a debit or credit card, this may take up to five working days. If your order was never accepted and was rejected immediately it is often the case that the money will be back available in your account within a few minutes. In some instances, the money may take up to five working days to become available again but this is very rare, this is because we only reserve the funds from your account until the order is accepted, so if it is rejected, our card processing company releases those funds again immediately to your bank account provider. My order was incorrect. What should I do? We’re sorry your order was incorrect. We advise you to contact the takeaway directly to discuss this. You will be able to find their telephone number and call them directly through our app. If that doesn’t solve your issues, then please contact our customer service team on orders@fresh-eats.co.uk who can assist you. We appreciate this doesn’t change the fact your order was wrong, but we hope these actions may correct the issue, and also prevent it from happening in the future. What do I do if my food arrives late? Whilst every takeaway will aim to be timely, we apologise that occasionally there may be circumstances that cause some delay. The best thing to do is liaise with the takeaway directly if there are any delivery-related issues. What if I want to change or remove my personal details? Begin by visiting the Fresh Eats website or app and logging in. Once you’ve logged in, go to your account. Here you will be able to view your current details and address book and edit those respective details freely. If you are wanting to remove a saved payment method then simply follow the usual process of placing an order, select card as your payment method and then click the red remove button next to the card in question. Where is my favorite takeaway? We're trying to work with as many of your favorite local takeaways as we can. If you have one that you'd particularly like to see on Fresh Eats, we'd love to hear from you. All takeaways listen to their customers, so feel free to mention us next time you're visiting your favorite takeaway too!
Please contact us with as much information as possible by email orders@fresh-eats.co.uk and we'll reply to you to discuss.
I own a restaurant/takeaway but I'm not based in Manchester, can I join?
We work with takeaways that deliver to Longsight and neighbouring areas, so feel free to get in touch with us at orders@fresh-eats.co.uk and we can check if your delivery areas are eligible. Takeaways who deliver to M13 postcodes are all eligible amongst others.
New Merchants
If you are in our Postcode delivery zone and would like to enquire about joining us please email orders@fresh-eats.co.uk or call 01617103604
